Privacy Policy

Blackcat production

Privacy Policy

Privacy policy

BlackCat Production is committed to protecting and respecting your privacy

BlackCat Production understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy. When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual. Accordingly, we may hold and use personal data about you as a customer, or in any other capacity, for example, when you visit our website, complete a form, access our services or speak to us.

Our contact details

The Studio
6 Heath Street
Buxton
Derbyshire
SK17 6LT

What type of information we may have

  • Information that you give us when you enquire or become a customer including name, address, contact details. (Including email address and phone number).
  • Details of any quotes and other contact and correspondence we may have had with you.
  • Information obtained from customer surveys, promotions and competitions that you have entered or taken part in.
  • Recordings of any calls we may receive or make.
  • Customer feedback you provide.
  • Information about complaints.
  • Information you give us when you make a payment to us, such as financial or credit card information.
  • Other information received from other sources, including from your use of websites and other digital platforms we operate or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you.

What type of information we may have if you use any of our websites

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

How we get the information and why we do we have it.

We may collect personal data about you:

  • When you visit our website or any of our affiliated or partner websites.
  • When you enquire about any of our products or services.
  • When you register to be a customer with us or book to receive any of our products and services.
  • When you fill in a form or survey for us.
  • When you carry out a transaction on our website.
  • When you participate in a competition or promotion or other marketing activity.
  • When you make online payments.
  • When you contact us, for example by email, telephone or social media.
  • When you participate in interactive features on any of our websites.
  • In the interests of training and continually improving our services, calls to BlackCat Production and its agents may be monitored or recorded.

What we do with the information

Your personal data will be kept confidential and secure and will only be used in accordance with this Privacy Policy. Set out below are some of the ways in which we process personal data. We normally process personal data if it is: 

  • Necessary to provide you with our services – to enable us to carry out our obligations to you arising from any contract entered into between us and you including relating to the provision by us of products or services such as billing, accounting and audit, credit or other payment card verification and anti-fraud screening.
  • In our or a third party’s legitimate interests to do so – see details below. For further information about direct marketing to businesses and legitimate interest, please see the ‘Marketing’ section below.

As stated above, one of the legal grounds for processing data is where it is in our legitimate interest to do so, taking into account your interest’s rights and freedoms. This allows us to manage the relationship that exists between you and us and can include the following reasons:

  • Provide you with information, products or services that you request from us.
  • Managing all aspects of our relationship with you, our products and services and any third parties who may provide products or services on our behalf.
  • Allow you to participate in interactive features of our services, when you choose to do so.
  • Notify you about changes to our products or services.
  • Keep our records up to date.
  • Respond to requests where we have a legal or regulatory obligation to do so.
  • Check the accuracy of information about you and the quality of our service to you.
  • To conduct and analyse market research.
  • To ensure that content from any of our websites is presented in the most effective manner for you and for your computer.
  • To allow us to enforce our website terms of use, our policy terms and conditions or other contracts, or to protect our or other’s rights, property or safety.
  • To share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations including to defend ourselves from claims, exercise our rights and adhere to laws and regulations that  apply to us and the third parties we work with.

Disclosure of your personal data to third parties.

In the usual course of our business we may disclose your personal data, (which will be limited to the extent reasonably necessary), to certain third party organisations that we use to support the delivery of our products and services. This may include the following:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored.
  • Third party debt collectors for the purposes of debt collection.
  • Delivery companies for the purposes of transportation.
  • Third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.
  • Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.
  • We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

What do we do with any non-personal information collected from the website?

Certain information which you submit may also be collected to enable us to better understand our customers, to improve our website, to inform general marketing and to help provide a better experience of our services.  We may use cookies to do this. We may also use other companies to set cookies on our websites and gather cookie information for us – please refer to the information detailed below. From time to time we may also analyse Internet Protocol (IP) addresses or other anonymous data sources.

Cookies.

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites. By law, website operators are required to ask for a website user’s permission when placing certain kinds of cookie on their devices for the first time. Where consent is required, the law states that it should be “informed consent”, which means we must ensure that you understand what cookies are and why we want to use them. We are committed to providing the best digital service to you whilst at the same time fully protecting your privacy. For further information on our cookies policy and how we use cookies through use of all our online services, please see below. 

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. We use these types of cookies 

Category 1 cookies

These cookies are essential in order to enable you to move around our websites and use its features, such as accessing secure areas of the websites. Without these cookies, services you have asked for cannot be provided. Your consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by you.

Category 2 cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioral/ targeted advertising networks. We use these types of cookies. By using our website and online services you agree that we can place these types of cookies on your device.

Category 3 cookies

These cookies allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect is generally anonymised and they cannot track your browsing activity on other websites. We use these types of cookies. By using our websites these you agree that we can place these types of cookies on your device.

Category 4 cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Definitions used above are consistent with those supplied by the International Chamber of Commerce ‘ICC UK Cookie Guide’ April 2012. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential Category 1 Cookies) you may not be able to access all or parts of our websites.  For information on how to delete cookies, please refer to: use https://ico.org.uk/for-the-public/online/cookies.

Marketing

Perfecta Cosmetic Surgery carries out two types of direct marketing: 

1) Business to Consumer (B2C) which means, if you engage with BlackCat Production in your capacity as an individual then we may process your personal data for marketing purposes but only if we have your prior consent to do so; and 2) Business to Business (B2B) which means, if you engage with BlackCat Production in your professional capacity e.g. if you represent a company with whom BlackCat Production has an existing or prospective business relationship, BlackCat Production may keep you up to date with services we offer/provide. 

Business to Consumer (B2C)

If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via mail, email, phone or SMS) about our products and services which we consider may be of interest to you. You have the right to opt out of receiving any further marketing communication at any time. You may also receive service communications from time to time which will not include an unsubscribe option as they are not considered marketing communication and will remain unaffected by your marketing preferences.

Business to Business (B2B) 

Whether you have received a B2C marketing communication or a B2B marketing communication you will have the right to ask us to stop sending you marketing communication. B2B customers will have the right to opt out of receiving any further specific marketing communication at any time. Our marketing emails will include an unsubscribe option which you can select or, If you no longer wish to receive web based marketing information you can unsubscribe by writing to us at our address address. For non-web based marketing information please write to: Marketing Department, BlackCat Production, The Studio, Ivy Lodge, Hardwick Square East, Buxton, Derbyshire, SK17 6PT. We would ask you to give us a reasonable amount of notice, to give us time to update our systems. While the precise timings vary by department, we generally ask that you give us at least 30 days’ notice.

Information posted by you on our website.

Comments.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We are not responsible for data other websites may gather about you.

Your data protection rights.

The law gives you certain rights in respect of the personal data that we hold about you as well as information about what we do with it, who we share it with and how long we will hold it for. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs. The website of the Information Commissioner’s Office (http://www.ico.org.uk) has a wealth of useful information in respect of your rights in your personal data. In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights.

Data subject access request.

With some exceptions designed to protect the rights of others you have the right to a copy of the personal data that we hold about you as well as information about what we do with it, who we share it with and how long we will hold it for.  We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs.

  • The Right of Erasure (‘Right to be Forgotten’); The right to have your personal information erased where we have no reason to continue processing.
  • Data Portability;The right to move, copy or transfer personal information you have provided to us;
  • Right to Rectification. You have the right to have the personal data we hold about you corrected if it is factually inaccurate. It is important to understand that this right does not extend to matters of opinion. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch with us so we can ensure your personal data is kept up to date. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request. If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).